November 7, 2009
by ArchieIndian
5 Comments
And Zappos.com answers “We are ever evolving. If we want to continue to stay ahead of our competition, we must continually change and keep them guessing. They can copy our images, our shipping, and the overall look of our web site, but they cannot copy our people, our culture, or our service. As long as embracing constant change is a part of our culture, they will not be able to evolve as fast as we can.” Continue reading
November 3, 2009
by admin
4 Comments
Dell has always been known for its brilliant customer support and Social Media presence is customer support 2.0 for sure. Microreviews team thought to taking a dive into the web of Social Media created Dell. We must say that we have been blown away by their social media presence right from their website to their blog to their Facebook, Twitter, LinkedIn, Flickr and YouTube presence. Continue reading
November 1, 2009
by Vikash
11 Comments
By the time Social Media gained its grounds, Wal-Mart was already big – big enough to have generated a lot of resentment,hate and criticism(particularly for its labor practices). Wal-Mart thought of clearing the air through the two-way platform that Social Media is. Continue reading